Frequently Asked Questions

Clear answers about what you receive, when delivery timing begins, which questions are accepted, and how the service stays within honest boundaries.

What do I receive?

One personalized digital tarot reading as a PDF sent to the email address used for the order. The product page states the topic, scope, question count, price, and available delivery timing. No physical item is shipped.

Is this a live chat, phone call, or video session?

No. The initial readings are asynchronous digital PDF services unless a product page explicitly states otherwise.

What does personalized mean?

The reading is prepared for the question and context accepted for your order. It is not an unchanged prewritten file sent to every customer.

Do you guarantee accuracy or a future outcome?

No. Tarot is subjective and is offered for entertainment and personal reflection. We do not guarantee another person’s actions, an exact date, reconciliation, marriage, pregnancy, employment, income, legal success, or any other specific event.

What questions can I ask?

Questions work best when they focus on your choices and experience—for example, “What should I consider before reconnecting?” rather than “Exactly when will this person return?”

What questions do you decline?

We decline medical or mental-health diagnosis, pregnancy or fertility, legal outcomes, investment or gambling decisions, veterinary diagnosis, emergencies, missing persons, private thoughts, stalking, guaranteed outcomes, spells, curses, coercion, mediumship, requests involving minors, and confidential information about a non-consenting person.

No. A first name, nickname, or initials are enough. The initial service does not require a full date of birth or photograph. Please do not submit unnecessary sensitive information.

When does my delivery time start?

The delivery window starts after payment is confirmed, the required intake is complete, and the question passes the scope review. If information is missing or the question needs replacement, the delivery window has not started.

How does Same Hour work?

Same Hour is a limited-capacity upgrade and appears only when the fulfillment queue can support it. If available and selected, the deadline is measured from the accepted, complete intake—not only from payment time.

Is this service suitable for an emergency or professional decision?

No. Do not use a reading to replace medical, mental-health, legal, financial, veterinary, or emergency help. Customers must be at least 18 years old.